Cancellations must be received 24 hours in advance for Preventative services, pre-op exams, school/ camp physicals, which are allotted longer time slot availability. We require a 3 hour notice of cancellation for a sick/regular office visit. New Patients must arrive 20 minutes prior to their scheduled appointment time, failure to do so will result in the appointment being cancelled and/or rescheduled. If you arrive more than 20 minutes late for your scheduled appointment, you will be rescheduled and a fee will be charged. This fee can range from $50-$75, depending on the appointment type. This fee is not reimbursable by insurance.